User research and customer insight
The key to truly useful insight begins with understanding user needs. By observing and understanding how people engage with products and services we create a solid foundation to design great experiences that work for everybody.
Methods
- Ethnographic research
- In-depth interviews
- Stakeholder workshops
- Co-Creation workshops
- Accessibility testing
- Usability labs
- Remote testing
- Card sorting and tree testing
- Ethnographic research
- In-depth interviews
- Stakeholder workshops
- Co-Creation workshops
- Accessibility testing
- Usability labs
- Remote testing
- Card sorting and tree testing
Service design and interaction design
Collaborating with teams to answer complex problems through human-centered design. By co-creating, testing and iterating services that consider every touchpoint, we can create a long lasting, impactful experiences.
Methods
- Design thinking
- Innovation workshops
- Co-creation workshops
- Service prototyping and rapid prototyping
- Process design workshops
- Customer experience mapping
- Servcice role play
- Design thinking
- Innovation workshops
- Co-creation workshops
- Service prototyping and rapid prototyping
- Process design workshops
- Customer experience mapping
- Service role play
Digital transformation
Helping businesses regain a sense of purpose and direction in times of uncertainty and change. We deliver training and development, digital transformation strategy and delivery programmes that help teams thrive.
Methods
- Business model design
- Organisational design
- Organisational culture change
- Creativity and ideation workshops
- Values assessments
- Soft skills training
- Agile and Lean UX training
- Coaching and mentoring
- Business model design
- Organisational design
- Organisational culture change
- Creativity and ideation workshops
- Values assessments
- Soft skills training
- Agile and Lean UX training
- Coaching and mentoring