Our services
User research and customer insight
The key to truly useful insight begins with understanding user needs. By observing and understanding how people engage with products and services we create a solid foundation to design great experiences that work for everybody.
Methods
Ethnographic research
In-depth interviews
Stakeholder workshops
Co-Creation workshops
Business model design
Organisational design
Organisational culture change
Creativity and ideation workshops
Accessibility testing
Usability labs
Remote testing
Card sorting and tree testing
Service design and interaction design
Collaborating with teams to answer complex problems through human-centered design. By co-creating, testing and iterating services that consider every touchpoint, we can create a long lasting, impactful experiences.
Methods
Design thinking
Innovation workshops
Co-creation workshops
Service prototyping and rapid prototyping
Process design workshops
Customer experience mapping
Service role play
Digital transformation
Helping businesses regain a sense of purpose and direction in times of uncertainty and change. We deliver training and development, digital transformation strategy and delivery programmes that help teams thrive.
Methods
Values assessments
Soft skills training
Agile and Lean UX training
Coaching and mentoring